Terms & Condition

Effective Date: 29-09-2025

Please read these Terms and Conditions (“Terms,” “Terms of Use”) carefully before using the https://www.petlock.com website (the “Service”) operated by Petlock Inc. (“us,” “we,” or “our”). By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. Acceptance of Terms
The Service is offered and available to users who are 18 years of age or older. By using this Service, you represent and warrant that you are of legal age to form a binding contract with the Company. If you are under 18, you may not use the Service.

2.1 No Personal Information Collected or Stored:
The Service is designed to operate without collecting, storing, processing, or sharing any Personal Information (as defined under various U.S. state privacy laws, such as CCPA) from its users. This includes, but is not limited to:
• Names, addresses, telephone numbers, and email addresses.
• Account credentials or payment information.
• Unique identifiers, such as device IDs or online identifiers.
• Geolocation data, browsing history, or search history.

2.2 No Cookies or Tracking Technologies:
The Service does not use any cookies, web beacons, pixels, or other similar tracking technologies to store information on your computer or device or to track your activity across the website or over time.

2.3 Operational Logs:
Any minimal, transient server logs (such as IP addresses) that may be temporarily created by our hosting provider for the sole purpose of ensuring network security and stability are immediately discarded or permanently and irrevocably anonymized upon creation. These logs are not analyzed, processed, or retained to identify or track individual users.

2.4 Policy on Third-Party Links:
The Service may contain links to third-party websites (e.g., links to pet product sellers, news articles, etc.). We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies and terms of those external sites, as your use of them will be governed by their own agreements, which may involve data collection and cookies.

3. Use of the Website

3.1 Permitted Use:
You agree to use the Service only for lawful purposes and in accordance with these Terms. You are prohibited from:
a) Modifying, adapting, translating, or reverse engineering any portion of the Service.
b) Using the Service in any manner that could disable, overburden, damage, or impair the site.
c) Attempting to gain unauthorized access to any part of the Service, or any systems or networks connected to the Service.

3.2 Intellectual Property:
The Service and its original content, features, and functionality (including but not limited to the design, graphics, and other content) are and will remain the exclusive property of Petlock.com and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Petlock.com.

4. Disclaimer of Warranties
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
Petlock.com does not warrant that:
a) the Service will function uninterrupted, secure, or available at any particular time or location;
b) any errors or defects will be corrected;
c) the Service is free of viruses or other harmful components; or
d) the results of using the Service will meet your requirements.

5. Limitation of Liability
In no event shall Petlock.com its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
a) your access to or use of or inability to access or use the Service;
b) any conduct or content of any third party on the Service;1
c) any content obtained from the Service; and2
d) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contr3act, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

6. Governing Law
These Terms shall be governed and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

7. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of changes by posting the new Terms on this page and updating the “Effective Date” at the top of these Terms. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

8. Contact Information
If you have any questions about these Terms, please contact us at:
Email: sales@petlock.com
Website: https://www.petlock.com